Are you tired of waiting on hold for hours just to speak to a customer service representative? Well, you’re not alone! In fact, it’s estimated that over $400 billion are spent annually to run customer contact centers around the world. But, thanks to Parloa, that may soon change.
Parloa, a startup that specializes in contact center automation, has recently raised $21M in funding to help businesses cut costs and streamline their customer service operations. With research indicating that 46% of customer interactions were already automated as of 2021, it’s clear that the demand for automated contact centers is on the rise.
But what exactly does Parloa do? Essentially, they use AI and automation to handle routine customer inquiries, freeing up human agents to focus on more complex issues. This not only saves time and money, but it also leads to happier customers who don’t have to wait on hold for extended periods of time.
So, what does this mean for businesses? Well, for starters, it means they can save money on staffing costs and invest in other areas of their business. It also means they can provide a better customer experience, which can lead to increased loyalty and repeat business.
In conclusion, Parloa’s recent funding round is a testament to the growing demand for contact center automation. By using AI and automation to handle routine inquiries, businesses can save money and provide a better customer experience. So, if you’re a startup founder looking to improve your customer service operations, it’s time to consider Parloa.
